What Is ITIL Certification

What Is ITIL Certification

The IT Infrastructure Library (ITIL) provides best practices for providing IT services through a systematic approach to IT service management (ITSM). For a good reason, ITIL certification in chicago is near the top of almost every list of must-have IT certifications. ITIL, as an IT management plan, can help enterprises in risk management, customer relation enhancing, and establishing cost-effective practises. In addition, it can help by creating a stable IT environment that allows for growth, scale, and change.

Axelos updated ITIL 4 in February 2019 to emphasize the importance of maintaining agility, flexibility, and innovation in ITSM while still supporting legacy networks and systems. ITIL 4 was fully implemented by 2021, and Axelos announce plans to phase out ITIL 3 entirely by the beginning of 2022.

Those who have an Expert level ITIL 3 certification can qualify for the transfer module and exam, which will get you up to speed and certified in ITIL 4. Credits from ITIL 3 modules and examinations will transfer to the ITIL 4 certification scheme for those who do not have an Expert level certification.

what does itil stand for.

It stands for Information Technology Infrastructure Library. The abbreviation was coined by the British government’s Central Computer and Telecommunications Agency (CCTA) in the 1980s, which documented and printed countless numbers of best practises in IT service management. ITIL is no longer an abbreviation for “Information Technology Infrastructure Library”; instead, it is a stand-alone term.

Certification paths for ITIL 4

The ITIL 4 certification scheme has been improved to include mainly two categorization paths, each one with seven modules. It will progress to either the Managing Professional (MP) or Strategic Leader (SL) paths from the Foundation level. You can choose to stop at any point along the way, or you can complete both paths and earn the ITIL Master designation.

ITIL Foundation

Whatever path you take, you must first pass the ITIL Foundation module. This entry-level certification covers the fundamentals of ITIL 4. Applicants for the ITIL 4 Foundation test should have a fundamental understanding of creating valuable products and services for customers and stakeholders, as well as fundamental ITIL 4 fundamentals, the 4 dimensions of service management, ITIL 4 best practises, and basic themes of Lean, agile, and DevOps.

The ITIL Foundation course is taught in a classroom throughout two and a half days. You’ll take a one-hour exam at the end of the course with 40 multiple-choice questions, and you’ll need 26 correct answers to pass. Accredited training organizations offer courses, which can be found on the Axelos website. You can also choose to self-study using Axelos or third-party providers’ practise exams and other materials.

ITIL Managing Professional (MP)

The ITIL Master Practitioner certification is intended for IT professionals working across the organisation with digital and technological teams. It covers the knowledge required to manage IT projects, teams, and workflows through practical and technical skills. To obtain the ITIL MP certification, you must first pass a series of exam modules:

ITIL Professional Create, Deliver, and Support: This module contains general service management strategies, service performance, and customer loyalty and improvement methods. It is aimed for ITSM professionals who are in charge of the end-to-end delivery of IT services and products.

ITIL Specialist Drive Stakeholder Value: This module addresses customer, user, supplier, and partner interactions with the service provider. SLA layout, multi-supplier control, connectivity, relationship management, CX and UX design, and user journey routing.

ITIL Specialist High-Velocity IT: In this module, you will learn how to integrate agile and Lean methodologies with other technical skills such as cloud, automation, and automatic testing to deliver products and services quickly.

ITIL Strategist, Direct, Plan, and Improve: The fourth module focuses on practical skills needed to “create a learning to improve IT organisation with a powerful and reliable future plan.” You’ll concentrate on leveraging agile and Lean-to quickly plans and deliver continuous improvements.

ITIL Strategic Leader (SL)

This certification applies to all new digital quality of service, not just IT operations. This certification examines how information technology affects and informs business strategy. You must pass two exam modules to obtain your ITIL SL certification:

ITIL Strategist Plan & Improve: This module is offer in the MP certification. It covers the skills required to establish a “learning and improving” IT organisation. It is regard as a universal module for both paths because it is intend for “managers of all levels involve in shaping direction and strategy or developing a constantly improving team.”

ITIL Electronic and IT Strategic planning Expert: The step will teach you how to align your business and IT strategies, and also how to deal with technological innovations. It covers topics such as how to stay competitive in a rapidly changing market, keep environments flexible and adaptable, and build strong and implement successful IT and digital methodologies.

ITIL Master

You will be eligible for the ITIL Master designation if you complete all of the modules required for both the MP and SL certification paths. In addition, you must have at least five years of experience working in ITSM as a manager, leader, or advisor to become an ITIL Master.

The ITIL Master certification includes a significant background in ITSM as well as comprehensive hands-on experience with ITIL, but no training program or set syllabus is actually needed. Instead, you’ll test in a situation of your choosing so that the material will  tailore to your specific experience.

ITIL 3 certification compatibility

ITIL 4 is completely compliant with ITIL 3 — courses in the ITIL 3 scheme have been assigned a credit value depending on the level of ITIL content, so they will remain useful in your technical learning. Candidates who have 17 or more credits or earn the ITIL Expert certification under ITIL 3 are eligible for the ITIL 4 Managing Expert Transition module and exam. This five-day course provides an introduction you to ITIL 4 and set you on your way to achieving the updated ITIL Managing Professional (MP) certification.

The Upgrade to ITIL 4 Foundation transition exam will be available until June 2022. If you do not complete the exam by that date, you will restart the ITIL 4 certification process.

Axelos offers recommended routes for candidates in this position if you want to learn more about how your ITIL 3 certifications will transfer to the ITIL 4 certification scheme.

ITIL certification training

Suppose you are knowledgeable with ITIL 4 and feel more comfortable self-studying for the exam. In that case, you can access Axelos’ website to download study materials and practice exams. Organizations can also hire ITIL trainers to come in and train employees, allowing them to become certified in-house.

If you’re new to ITIL or need a refresher, the Axelos website can help you find accredited training providers. Several companies provide online and in-person training and courses. Self-paced learning, online courses, hybrid classes, and flexible learning paths are provide by the following companies:

  • Global Knowledge
  • Good E-Learning
  • Beyond20
  • Stanford University IT
  • LearningTree
  • Pink Elephant
  • ITSM Academy
  • Simplilearn
  • Udemy

ITIL certification cost

ITIL 3 and ITIL 4 exam registration fees vary by location, ranging from $150 to $500. While ITIL exams can be self-studied, coursework is strongly advised, and fees for classes, whether completed online or in a classroom setting, vary by location and institute. Training can range from $500 for an online course to well over $1,000 for intensive classroom instruction. Exam registration fees may or may not be included in training.

Nevertheless, with the increasing demand for IT personnel, getting an online IT diploma is definitely worth it. Especially since it’s not as expensive as other courses.

ITIL resources

Along with ITIL 4, Axelos has started up My ITIL. This online networking resource links candidates with industry leaders’ publications, tools, templates, and insights. Your ITIL foundation exam includes a one-year subscription to My ITIL, which gives you access to resources and content related to your ITIL training, such as:

ITIL manuals and templates

White papers

Professional development planning with CPD tools

Your ITIL Foundation certificate now comes with a digital badge.

Benefits of ITIL certification

As more businesses recognise the value of ITIL management, there is an increase in demand for ITIL professionals across a variety of industries, such as healthcare and higher education. ITIL best practices can help you manage your business more effectively. As a result, efficient ITIL-certified professionals are required to implement this. The following are some of the advantages of obtaining ITIL certification:

Professionals will gain a systematic and highly valued approach to best practice methodology.

Improves a professional’s ability to identify, plan, and support IT services in a business, resulting in increased productivity, efficiency, and effectiveness.

Provides knowledge and assists a professional in focusing on customer needs and user experience rather than spending excessive time on technological issues.

It improves employment prospects by offering a competitive compensation package.

this teaches you the best practices for effectively increasing business productivity.

It aids in identifying and concentrating on the highest-value activities that will benefit the organization.

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